At Degalari, we stand by the quality of our products and the creativity that defines them. Your satisfaction is important to us, and we’ve designed a fair and transparent return policy to make sure you shop with confidence.
Eligibility for Returns
- You may request a return within 14 days of receiving your order.
- Items must be in their original condition, unused, unwashed, and with all original packaging, tags, and accessories intact.
- Returns apply to all product categories we sell, including but not limited to:
3.1. Clothing & apparel
3.2. Cutlery & lifestyle items
3.3. Artworks (paintings, prints, sculptures, decorative objects)
3.4. Merchandise and future product categories
Non-Returnable Items
For safety, hygiene, and authenticity reasons, some items cannot be returned:
1. Customized or personalized products
2. Gift cards or digital products Items marked as Final Sale
3. Used cutlery or homeware products
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement, store credit, or a full refund at no additional cost to you.
Return Process
1. Submit a Return Request
Fill out our online Request a Return form with your order number and product details.
2. Receive Return Instructions
Our team will provide you with return authorization and shipping instructions.
3. Ship Your Item Back
Pack your item securely in the original packaging. We recommend using a trackable shipping method.
4. Processing Your Return
Once we receive and inspect your return, we’ll notify you by email. Refunds are typically processed within 7–10 business days to your original payment method.
Exchanges
At this time, we do not offer direct product exchanges. If you would like a different item, please return your original order and place a new one once your refund has been processed.
International Returns
Customers outside our main shipping regions are responsible for return shipping costs, customs duties, or import fees. Degalari cannot refund these additional charges.
Our Commitment
We treat each return with the same care and professionalism as we do each order. Our goal is to make sure your Degalari experience reflects the same creativity, trust, and quality that our brand is built on. For further assistance, contact our Customer Care Team.