Welcome to the Degalari FAQ page. Here you’ll find answers to common questions about our products, services, and policies. If you can’t find what you’re looking for, please reach out to our support team — we’d love to help.
1. Orders & Products
We specialize in contemporary art, limited-edition clothing, accessories, and lifestyle products inspired by creativity and culture.
Yes. Every artwork and design sold on our platform is either created by verified artists or sourced from trusted suppliers.
Some of our products are limited-edition and may not return once sold out. Others, especially popular designs, are restocked occasionally. Sign up for our newsletter to be the first to know.
2. Shipping & Delivery
Yes, Degalari ships worldwide. We partner with reliable logistics providers to ensure safe and timely delivery to your doorstep.
Delivery times vary by location:
1. Local (South Africa): 2–5 business days
2. International: 7–21 business days (depending on customs and courier availability)
A: Once shipped, you’ll receive an email with a tracking number and link. You can also visit our Track My Order page.
3. Returns & Complaints
You may return clothing, cutlery, artworks, or related products within 14 days of delivery, provided they are unused, undamaged, and in their original packaging. Please review our Return Policy page for full details.
Please visit our Complaints Page and complete the submission form. We aim to acknowledge all complaints within 48 hours.
4. Payments & Security
We specialize in contemporary art, limited-edition clothing, accessories, and lifestyle products inspired by creativity and culture.
Yes. Every artwork and design sold on our platform is either created by verified artists or sourced from trusted suppliers.
5. Degalari Club & Newsletter
Degalari Club is our community of art and fashion enthusiasts. Members receive early access to new drops, exclusive discounts, and invitations to creative events.
Scroll to the bottom of any page on our website, enter your email, and click Subscribe.
A: Once shipped, you’ll receive an email with a tracking number and link. You can also visit our Track My Order page.
6. Other Questions
Yes! We are always open to collaborating with talented artists. Please reach out via our Press Room or Contact Us page.
Visit our About Degalari page to learn about our mission, values, and journey.