At Degalari, your satisfaction is our priority. While we strive to deliver the highest standards in every product and service, we understand that sometimes things may not go as expected. If you have a complaint, we want to hear from you so we can resolve the issue quickly, fairly, and transparently.
1. How to Submit a Complaint
All you have to do to is to just fill out the form that follows the paragraph about Our Promise to you.
2. Our Complaint Handling Process
2.1. Acknowledgement – We’ll confirm receipt of your complaint within 48 hours.
2.2. Review – Our team will investigate the matter thoroughly, contacting you if more information is needed.
2.3. Resolution – We aim to provide a fair outcome within 7–10 business days, whether that’s a replacement, refund, or another suitable solution.
2.4. Follow Up – Once resolved, we’ll check in to ensure you’re satisfied with the outcome.
3. Escalations
If you are not satisfied with the initial resolution, you may escalate your complaint by requesting a review from a senior member of our team. We are committed to ensuring every voice is heard and every issue is addressed with care.
4. Our Promise
We treat complaints not as problems, but as opportunities to improve. Every piece of feedback helps us refine our products, services, and customer experience so we can continue to serve our community better.
